Shipping policy

Shipping Destination  

- Currently, we offer shipping exclusively to locations within Australia. This ensures that we can provide timely and efficient service to our Australian customers.

Shipping Methods  

- Standard Shipping: This method typically takes between 3 to 7 business days for delivery. It is a cost-effective option for customers who do not require expedited service.  
- Express Shipping: For those who need their items more quickly, our express shipping option is available, typically delivering within 1 to 3 business days. This is perfect for urgent orders or last-minute gifts.

Shipping Charges  

- Standard Shipping: Under $100, A flat shipping rate will be applied at checkout, calculated based on your order total. This allows for clear and predictable shipping costs when placing your order.  

- Express Shipping: Under $100, Please note that a higher flat rate will be applied for our expedited delivery service. This charge reflects the faster processing and shipping time associated with express orders.

Order Processing Time  

- After you place your order, we aim to process it within 1 to 2 business days, contingent upon payment confirmation. This means we will prepare your order for shipment as quickly as possible.  

- Please be aware that orders placed on weekends or public holidays will be processed on the next business day. This ensures that we adhere to business operating hours for order fulfilment.

Tracking Your Order  

- Once your order has been shipped, you will receive a confirmation email that includes tracking information. This allows you to monitor the progress of your shipment and estimate its arrival time.

Delivery Issues  

- In the event you experience any issues with your delivery, please do not hesitate to contact our customer service team for assistance. We are here to help resolve any concerns you may have regarding your shipment.

Return Policy  

- We accept returns within 30 days of receipt of your order. For a return to be eligible, items must be unused and in their original packaging. This policy ensures that customers are satisfied with their purchases while also maintaining the quality of our products.

Contact Information  

- For any inquiries related to shipping, or if you have further questions about your order, please reach out to sales@dieselvault.parts